Address
304 North Cardinal St.
Dorchester Center, MA 02124
Work Hours
Monday to Friday: 7AM - 7PM
Weekend: 10AM - 5PM
Hey friends,
NiceDesk : helpdesk support ticketing software
A support ticketing system that handles ad-hoc and preventive maintenance tasks, assigns engineers to attend jobs, and monitors ongoing operations.
Streamlined Support & Operations Management
NCE Desk empowers businesses with a robust helpdesk and operations management system. From ticket creation to engineer assignments, workflow customization, and real-time monitoring, our platform ensures efficiency and reliability. Gain actionable insights with advanced reporting, manage sensitive data securely, and streamline operations with a system designed for seamless support management.
Ad-Hoc and Preventive Maintenance Tasks
Efficiently manage urgent and scheduled maintenance tasks to ensure system reliability and performance.
Engineer Assignment
Manually assign engineers to support tickets, ensuring timely resolution and effective service delivery.
Ongoing Operations Monitoring
Track ongoing operations and address issues proactively, ensuring seamless business operations and uptime.
Customizable Workflow
Tailor workflows to suit your business needs, enhancing efficiency and ensuring streamlined task management.
Robust Reporting
Generate detailed reports and analytics to monitor performance, track progress, and make data-driven decisions.
Secure Data Management
Ensure sensitive data is securely stored and protected, maintaining privacy and compliance with industry standards.
NICE DESK
Complete Support Management
Our aim is to streamline your support ticketing process and enhance your business operations. We understand the importance of a reliable and efficient support system, and we are committed to providing top-notch solutions for your business.
Ticket Management & Engineer Assignment
Create, track, and manage support tickets while assigning engineers to resolve issues efficiently and on time.
Maintenance & PM Contract Management
Assign skilled engineers promptly to address support needs and ensure smooth operations.
Progress Tracking & Reporting
Update engineer work progress, manage spare parts and services, and generate detailed reports and analytics for performance insights.
Vision
Nice Desk is a premier IT solutions provider located in Malaysia. At Nice Desk, we focus on delivering cutting-edge and dependable software solutions to empower businesses for success.
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Some Insights
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What peoples say about us
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Patricia Muller
WordPress Developer
“You’ve read about the impoce of the being courageous, rebelliousi and it’s imaginative. These are all vital for ingredients in an effective advertising they must.”
Michael Clark
Engeneer
“You’ve read about the impoce of the being courageous, rebelliousi and it’s imaginative. These are all vital for ingredients in an effective advertising they must.”
Kent Milestone
Graphic Designer
Contact Us
Reach out to us to learn more about our helpdesk support ticketing software, NiceDesk, and how it can benefit your business.
Physical Address
Suite 35, 1B-15 Block 1B, Level 15 Jalan Stesen Sentral 5 Plaza Sentral 50470 Kuala Lumpur Malaysia
Work Hours
Monday to Friday: 8am – 6pm
Weekend: 8am – 1pm
Email Address
info@nicecms.com
Phone Numbers
+603 2770 2755